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Posts Tagged ‘Talikhidmat’

JAMESJG.COM would like to thank Talikhidmat, Miri City Council (Mr. Tay), JKR Bahagian Miri, Ibu Pejabat JKR Negeri, YB Andy Chia, Datuk Lee Kim Shin and all the general public who have continuously asking for this overhead bridges to be constructed for the safety of all pedestrians.

Here are my correspondences with the agencies on this issue.

Case No.: T-7WV8NM
Created on 16/10/2009 01:49:23 PM

Your message
Attn: JKR Miri , Cc: Ibu Pejabat JKR Sarawak, Kuching , Dear Sir, , May I know what is the status update on the proposed overhead crossing in front of Boulevard (Jalan Miri Pujut) and Morsjaya (Jalan Miri-Bintulu)? When will the public see it being constructed or we need to wait for 2011 for the earth breaking ceremony? , Thank you.

Assigned Agency: Jabatan Kerja Raya Bahagian Miri

“Reference is made to above mentioned case regarding the proposed overhead bridge in front Boulevard Hypermarket crossing Jalan Miri Pujut. , Please be informed that the proposed overhead foot bridge is currently under design by Ibu Pejabat JKR. A tender shall be called once when the design is completed., Thank you.”

Correspondence to Talikhidmat update on 05/11/2009

James Joshua wrote:
Good morning,

Thank you for your respond. Regret to inform TALIKHIDMAT that we have not receive any call from any agencies.

—–Original Message—–
From: 555999@sarawaknet.gov.my [mailto:555999@sarawaknet.gov.my]
Sent: Thursday, November 05, 2009 7:32 AM
To: james@eplogistic.com
Subject: TALIKHIDMAT: FYI: T-7WV8NM

Dear Sir/Mdm,

We have received your case and did the necessary actions in making sure that it gets the desired attention. However, we have not received any feedback from the relevant agency as they might have contacted you directly. We appreciate it if you could confirm with us whether your call below has been attended to satisfactorily by the said agency.

Ref No : T-7WV8NM

Reported matters:

“Attn: JKR Miri Cc: Ibu Pejabat JKR Sarawak, Kuching Dear Sir, May I know what is the status update on the proposed overhead crossing in front of Boulevard (Jalan Miri Pujut) and Morsjaya (Jalan Miri-Bintulu)? When will the public see it being constructed or we need to wait for 2011 for the earth breaking ceremony?  Thank you. ”

Kindly reply to this email within 3 days if you find our service unsatisfactory else we may close this case.

Your feedback is important for us. Please check [x] where appropriate:

[ ] Request attended and satisfactorily
[x] Request not attended at all
[ ] Request attended but unsatisfactorily (please attached your remarks)

Regards,
TALIKHIDMAT Centre

Response from JKR HQ via Talikhidmat on 09/11/2009

Dear Sir/Madam,

Kindly be informed, we have received feedback from (1)Jabatan Kerja Raya Bahagian Miri as below.

Case No : T-7WV8NM

Reported matters :
Attn: JKR Miri
Cc: Ibu Pejabat JKR Sarawak, Kuching
Dear Sir,
May I know what is the status update on the proposed overhead crossing in front of Boulevard (Jalan Miri Pujut) and Morsjaya (Jalan Miri-Bintulu)?
When will the public see it being constructed or we need to wait for 2011 for the earth breaking ceremony?
Thank you.

Action Taken :
“Reference is made to above mentioned case regarding the proposed overhead bridge in front Boulevard Hypermarket crossing Jalan Miri Pujut.
Please be informed that the proposed overhead foot bridge is currently under design by Ibu Pejabat JKR. A tender shall be called once when the design is completed.
Thank you.”

We trust that you are happy with our service and that we may close this call. Kindly reply this email within 3 days if you find the service unsatisfactory.

Regards,
TALIKHIDMAT Centre

Further response from Miri City Council on 09/11/2009

Tuan,
Thanking you for bringing up the above captioned matter for our attention.

I have checked with Council’s Engineering Department on the proposed overhead bridge near Boulevard Shopping Complex. The matter is currently being looked into by JKR, please.

Sekian, harap maklum dan terima kasih.
Pegawai Perhubungan Awam, Majlis Bandaraya Miri.

Latest response from Miri City Council on 12/06/2010

Hi James Joshua,

The proposed overhead bridge project is under the purview of JKR. They had called for tenders and, from the recent news reporting,it is now  in the process of awarding the contract. Sorry, I can’t reply you early as I had involved in one accident and on sick leave for one week., please.

Best regards from
Tay, MCC.

It happen at high level and involve the Parliament. It also happen at the lower level that involve the people and government agencies.

Quoted from Bernama’s report – Nazri Apologises On Error On New Parliament In Putrajaya.

Datuk Seri Mohamed Nazri Abdul Aziz, “The written reply given was made without getting my approval. This error could happen because of the interpretation made by each officer on what had been minuted during the Cabinet meeting.”

I happen to lodge an official request for speed breakers to be install at two traffic lights in Miri. Here are my correspondences.

From: TALIKHIDMAT [mailto:555999@sarawaknet.gov.my]
Sent: Tuesday, June 08, 2010 12:34 PM
To: ———————
Subject: TALIKHIDMAT: FYI: 20100608-010: Case Accepted

Dear JAMES JOSHUA GUANG,

The case that you have reported has been recorded in our system, and the case number is as stated below.

Case Number:
20100608-010

Reported Matter(s) :
To the agencies concerned,

In view of the recent fatal accident at Lutong traffic lights, we urge the agencies concerned to install some sort of speed breaker along the following roads.

1. Approaching Lutong traffic lights after the Miri river bridge.
2. Approaching Lutong traffic lights after the junction to Kpg. Pangkalan
3. Approaching Senadin/Maigold Road Traffic lights to/from Miri-Kuala Baram

Your urgent action will definitely save more life.

Thank you.

Rgds,
James Joshua

++++++++++++++++++++++

The case was initially referred to SESCO Berhad, and here is the respond from SESCO.

Respond from SESCO:
Remark:
We acknowledged receipt of your e-mail.

Please be informed that the customer is requesting for new streetlighting which is under the jurisdiction of the council that is either Miri Council or JKR depending on the area of residencies of the customers. Please ! assist to forward this mail to the council. Please close this case for SESCO immediately. Thank you.

Thank you for using sescocare@sarawakenergy.com.my.

Here is a respond from JKR.

Remark:
All necessary signboards have been installed before the traffic light junctions to inform and warn road users to slow down. ! The said accident is not due to inadequate signages.

JAMESJG.com responded with this email.

Tuan,

  1. We requested for speed breakers (those yellow stripes on the road, if you can’t understand what we meant) to be installed before and after the traffic lights at Lutong junction and Senadin junction;
  2. We didn’t ask for extra streetlights as responded by SESCO Berhad earlier;
  3. We didn’t ask for signboards. And, no, there is not a single signboard that says “KURANGKAN LAJU” before and after those traffic lights. The only signboard the authorities have put up are road sign leading to Kampung Pangkalan and an alert to to show traffic lights ahead. Come on.. we drive through that road daily and we know what we are talking about; and
  4. We didn’t say that the fatal accident was due to inadequate signage!; and
  5. That is not the only fatal accident, previously was due to speeding along that stretch.

We regret how such a simple request got all the wrong responses and wrong perception. This need change or else this system will be look upon as a failure to identify the real issues posted by the rakyat.

And here is the follow up from Miri City Council.

Remark:
15/06/2010 – Talikhidmat received feedback from MCC:-

Date: Tue, 15 Jun 2010 16:43:19 0800

Tuan/Puan,
Thank! ing you for bringing up the above captioned matter for our attention.
Please be informed the main Jalan Lutong/Kuala Baram is under the jurisdiction of JKR. On the suggestion to install speed breaker at traffic light junctions along this road would be under the purview of of the relevant department. This office will forward the suggestion to them for necessary attention, please.

And here is the final respond received today (01 Jul 2010) from Talikhidmat and my case is considered as CLOSED but remain unsolved until it is done. On Talikhidmat’s report it is reported as CLOSED satisfactorily!

The oversight in response to your earlier request is very much regretted.

Please be informed that action will be! taken to paint the yellow transverse bars on the roads before and after the traffic lights at Lutong and Senadin junctions once federal fund is available.

Hence, Mirian will not see the speed breakers so soon. Gotta wait for RMK10 which will kick-off on 1 January 2011!

How a simple request for speed breakers could end up saying that we need extra lightings and sign boards!!! Gheeee

Should we send Talikhidmat to the NKRA Labs?

This is the latest reply I received from Talikhidmat Center on my recent complaint. The Center gave me three days to reply to the email about the service or it will be considered CLOSED.

I assume the three days is for me to verify on the service by Talikhidmat. And, on the actual work perform by the relevant section (what/which section?), is yet to be known of when it will be done.

And, the obvious thing is, if I do not reply in three days, the case is considered CLOSED and SOLVED!!! Malaysia Boleh! KPI good good ehh..

Dear Sir/Madam,

Kindly be informed, we have received feedback from (1)Majlis Bandaraya Miri as below.

Case No : T-7VW4RE

Reported matters :
A pot hole was found this morning at Lorong Seberkas Mews. The hole is a danger to the public as it is located within the vicinity of the Bazaar Ramadhan currently held at Seberkas Commercial Centre.
Please action ASAP. It may involve Seberkas, LAKU, JKR and MCC.
Thank you.
Rgds,
James Joshua Guang

Action Taken :
Please be informed that the matter on potholes appeared at Saberkas Com.
Centre, is being included in the road-patching programme to be carried out by the relevant section.

We trust that you are happy with our service and that we may close this call. Kindly reply this email within 3 days if you find the service unsatisfactory.

Regards,
TALIKHIDMAT Centre

********************************

Thank you for contacting TALIKHIDMAT (Public Service hotline).
Your one stop channel to reach Sarawak State Government.
Tel : 555999 (Applicable throughout Sarawak); Fax : 555888 Email :555999@sarawaknet.gov.my

This is my reply emailed today (24 Sept. 2009) C.c to YB Andy Chia

To Whom it may concerned,

We visited the location this morning and nothing have been done. The hole is getting bigger with metal wires protruding out, which is a danger to children in the area. How can we be satisfy if it’s only a reply on email and the actual physical work has not been carried out.

And, the case is considered as SOLVED by a computer application?

Thank you.

2009-09-15-HOLE-01

2009-09-15-HOLE-01

The hole was not there on Monday, but yesterday morning, to my surprise, a big pot hole appear at Seberkas Commercial Centre.

I immediately lodge a complaint via Talikhidmat and given T-7VW4RE as the reference. Let us see how long and how fast the issue is look into and action taken. So much with the hoo haa on KPI.

Update today

The case has been assigned to the Miri City Council.

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